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Business Descriptor
Markets and Securities Services
Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations. Markets and Securities Services offers a range of fund administration, global custody, sub-custody and clearing services.
We are currently seeking an experienced professional to join the Markets and Securities Services team.
Principal Responsibilities:
The role is for AVP CLIENT SERVICES, CNC, ACCOUNT MANAGEMENT DCC. This role is part of the Account Opening team within DCC Client Services. The role ensures that new client accounts are opened as per the regulations and all changes associated with the account are kept updated as per the required regulations. Further it also requires constant engagement with the clients to resolve queries related to these accounts with stipulated timelines
DCC India receives a high volume of client queries on a daily basis from clients. Not hiring for the role will impact the query resolution turn around for key Tier 1 clients as well as Tier 2 and Tier 3 clients.
Major Challenges:
- Managing services and identifying risk areas within the area of control to meet and beat customer expectations
- Ensure that the activities are done accurately and before the cut offs.
- Ensure Staff development and motivation.
- Anticipating future client requirements and developing the capabilities to meet the same
- To operate flexible systems
Role Context:
- The Indian capital market is complex and hence it is extremely challenging to continuously offer superior service and flawless execution to our customer base, which are very demanding large institutional clients.
- Additionally, the Custody business is extremely competitive where a single client win / loss can result in revenue worth millions of USD getting impacted. The size of transaction intensifies the operational risks and small error can lead to financial and reputation impact.
