Address
Form of work. To formulate and ensure implementation of all process (Operational & Non-operational) and strategies in line with customer/organization business requirement.
. Evaluate KPIs (As per contract), review of process performance & strategy progress , action plans on areas for improvement, and monitoring customer complaint and its resolution
. Evaluate service levels, review processes and procedures, identify areas for improvement, and establish and execute action plans.
. Monitor and track of direct & indirect costs.
. Manage and lead a group of employees in the location to ensure work discipline.
. Responsible to handle critical IR issues & resolving disputes in timely manner
. Assign, monitor & review of individual performance as per KRA & Develop plan for performance improvement
. Managing & Reviewing BA performance on monthly basis with remedies in case of deficient performance
. Monthly review with MBI team
. To provide inputs to customer and MLL in form of Daily MIS reports.
. Timely submission of invoices and clear outstanding.
