Associate – Insurance (Claims)

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Your Role and Responsibilities
As a Process Associate – Insurance (Claims), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts.

Your primary responsibilities include:

• Processing of Life and Annuity Insurance claims processing
• Handling claims investigation, processing and payments. Determines actions to be taken on claim (e.g. pay, decline, request for additional documents)
• Claims document validation, calculating benefit amount and releasing same to beneficiary.
• Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
• Meet productivity and quality targets on a daily, weekly, and monthly basis
• Render overtime whenever requested by the Supervisor including rest day
• Use expertise to evaluate the work of others and assist in process calibration
• Facilitate team huddles and teach-back sessions as scheduled
• Complete certification on identified process and developmental training
• Participate in functional and company-wide activities
• Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
• Maintain key records like working files, email for reference and audit purpose
• Ability to handle basic day to day requirements of excel
• Handle own work in process and support team efforts to ensure that individual, team goals are met
• Identify process improvements and cost take out opportunities and drive those projects for closure.

Required Technical and Professional Expertise

• Graduate (except B.Tech, Technical Graduation & Law)
• Good Communication skills – English (both written & verbal)
• Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
• Basic Computer knowledge along with typing speed of 35 words/minute

Preferred Technical and Professional Expertise

• Proficient in MS Office applications.
• Self-directed and ambitious achiever, Meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.