Associate - Front Office

Responsibilities: - Greet and assist guests during check-in and check-out. - Manage reservations and room assignments. - Answer phone calls, emails, and inquiries. - Process payments and handle cash transactions. - Coordinate with other departments for guest needs. - Ensure guest satisfaction and address concerns. - Maintain cleanliness and organization of the front desk area. - Follow safety and security procedures. Requirements: - High school diploma or equivalent. - Previous experience in customer service preferred. - Proficiency in MS Office and hotel management software. - Excellent communication and interpersonal skills. - Ability to work flexible hours.