AddressABOUT THIS JOB
The Associate Client Solutions Architect role is responsible to ensure all client deliverables with high quality and timelines. This role will be a bridge between NielsenIQ & clients from multiple industries, it will also be a center of communication between all NielsenIQ Operations & clients in terms of client specificity & queries handling
RESPONSIBILITIES
- Interface between the Operations and Client.
- Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality
- Responsible for resolving client queries using defined processes while ensuring clear and transparent communication
- Needs to work with Dynamic tickets, driving resolutions and ensuring completion from responsible teams.
- Accountable for implementation and responsible for the coordination of BAU change requests, including validation.
- Update and maintain project documentation to ensure the highest quality deliverables
- Role to collaborate with; Commercial teams, Operation teams and Client business teams.
A LITTLE BIT ABOUT YOU
A successful Associate Client Solutions Architect ensures timely and with quality deliverables for the client. This role is a bridge between operation & clients for all types of industries like (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product related queries and also be the point of contact for commercial queries which also needs to be solved in an efficient and client focused manner
