Associate Director Product Adoption

JOB TITLE: Associate Director Product Adoption 

CAREER LEVEL: F

Leverage technology to impact patients and ultimately save lives

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

ABOUT THE ROLE

Enterprise Technology Service – I & O is strategically positioned to support end – to – end Infrastructure and Operations (I&O) org which includes Edge Computing, Infrastructure, Data protection, Networks, Data Centre and Data Management technologies.

As the Associate Director of Agile, Product Adoption, Analytics, and Productivity, you will play a pivotal role in shaping the strategic direction and execution of initiatives aimed at enhancing organizational efficiency, accelerating Product Adoption, leveraging data analytics, and optimizing productivity. You will lead a team of professionals and collaborate closely with cross-functional stakeholders to drive impactful outcomes and achieve business objectives. This role also defines, designs, and implements overall improvement as part of ETS I&O Org ; ensures integration and alignment vertically and horizontally across organization. Also defines improvement projects aligned with business strategies and priorities, facilitates and coaches’ improvement across teams.

Typical Accountabilities

Key Performance Areas:

Leadership / Behavioural Capabilities

· Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the

impact they make

· Influence - Influences teams, and individuals positively, leading by example and establishing confident relationships

with increasingly senior people

· Performance drive - Delivers exceptional service; maximizes results and drives high performance from people while

fostering collaboration across businesses and borders.

· Strategic direction - Understands key objectives for ETS I&O Org, aligns people to objectives and sets priorities and

direction

· Talent development - Develops high-performing people and teams through challenging and meaningful opportunities.

What you will do :

Product Adoption:

· Develop and implement strategies to drive Product Adoption, usage, and customer satisfaction.

· Collaborate with product management, marketing, and sales teams to develop targeted adoption campaigns.

· Analyze user feedback, market trends, and adoption metrics to inform product development priorities.

· Champion customer-centricity by incorporating user insights and feedback into product roadmap planning.

· Establish cross-functional teams focused on customer success, user onboarding, and retention strategies.

Agile Adoption :

· Lead the strategic planning and execution of Agile adoption initiatives across the organization.

· Establish Agile governance structures, frameworks, and best practices to ensure consistency and alignment.

· Provide leadership, coaching, and mentorship to Agile coaches, Scrum Masters, and Agile teams.

· Drive cultural change by promoting Agile mindset, values, and principles throughout the organization.

· Partner with senior leadership to prioritize investments, allocate resources, and measure progress toward Agile

maturity goals.

Analytics:

Lead the development and execution of data analytics strategies to support business objectives.

· Define key performance indicators (KPIs) and metrics to measure product performance, customer engagement, and business outcomes. ·

Utilize advanced analytics techniques (e.g., machine learning, predictive modelling) to uncover actionable insights. ·

Partner with IT and data engineering teams to ensure data availability, quality, and governance.

Present insights and recommendations to senior leadership to inform strategic decision-making.

Productivity:

Drive initiatives to improve operational efficiency, streamline workflows, and eliminate waste. ·

Conduct process assessments, value stream mapping, and root cause analysis to identify improvement opportunities.

· Implement Lean and Six Sigma methodologies to optimize processes and drive continuous improvement.

Foster a culture of innovation and experimentation by encouraging teams to explore new tools and practices.

Monitor and report on productivity metrics, identifying trends and areas for further improvement.

· Drive Lean & Operational excellence projects, as identified and/or assigned, by leading teams in the application of Lean and Six Sigma tools to solve business problems

· Coordinate, lead and execute improvement projects and initiatives in order to achieve business needs and objectives.

Technical Skills:

· Delivery Excellence - Ability to plan and execute a project to deliver a superior customer experience

· Analytical Thinking & Problem Solving - Ability to identify and solve problems objectively using analysis, experience and judgment · Financial Acumen

- Ability to incorporate financial information when evaluating business opportunities and making recommendations · Executive Presence - Ability to develop relationships, establish credibility with and instil confidence in clients

· Global Mindset - Ability to leverage cross-geography insights and practitioners to enhance client service delivery

· Business-Technology Acumen - Ability to articulate how technology enables and differentiates the business and communicate this effectively to clients

· Ability to demonstrate experience in overseeing the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.

Experience & Essential Skills: ·

Education: Degree level standard or equivalent, preferably in business technology or a related field.

Leadership Experience:

· Experience working with senior leaders, including VP level, to support strategic business performance optimization.

Demonstrated management experience of matrix and multicultural teams over several continents.

· Executive Communication: Confident presenter who likes to get in front of stakeholders or any audience to espouse their and the company’s vision and the merits of products and services. · Networking: Effective networker & Influencer with the ability to form working relationships at different levels and with different stakeholder groups. ·

Service Delivery: Strong experience in service delivery with a focus on customer experience. ·

Metrics and Benchmarking: Good understanding of deploying OKRs/KPIs for enhanced performance and utilizing benchmarking for effective target setting. ·

Financial Acumen: Understanding of budgeting and finance concepts.

· Automation Skills: Demonstrated experience in driving and implementing automation initiatives.

· Vendor Management: Proficient in managing vendor relationships and ensuring alignment with organizational goals.

Agile, Business Analytics, and Life Cycle Management: Familiarity and expertise in Agile principles, business analytics methodologies, and life cycle management practices.

· Resource Management: Effective resource management skills, ensuring optimal allocation and utilization.

· Agile / Scrum Practitioner / SDLC

· Able to negotiate and resolve conflicting priorities and to influence leadership teams.

· The ability to make important decisions in a fast-paced environment.

Date Posted

29-Feb-2024

Closing Date

14-Mar-2024

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.