AddressAssistant Manager - Deloitte USI BSO – Industry & Client portfolio Management (I&CPM) - Deloitte Support Services India Private Limited
The I&CPM closely works with the industry Client Portfolio Management leads from NSE to ensure day to day delivery of our strategic client programmes is consistently and accurately delivered. The team collaborates with the industry CPM leads and the industry Business Partners to ensure all client related aspects of our C&I strategy are supported and delivered.
The three key pillars of the CPM team role are to:
- Enable and inform the prioritisation of our Firm’s resources
- Help build and inform the best teams to serve our clients
- Accelerate and enhance client conversations
thereby playing a critical role in supporting the activities and client interactions of our key client service teams, whilst supporting the industry leaders, their executive teams and the industry Clients & Industries teams in executing their client strategies and activities.
Work you’ll do
The key job responsibilities include the following:
Knowledge Management and Research
- Developing Marketing Plans
- Identify key industry/sector challenges and whitespace
- Deliver quality information and research products to the respective internal clients/ stakeholders
Strategy, Reporting and Planning
- Support the annual Firm revenue planning process, data gathering and manipulation, help with communications, keeping the plan preparation and submissions to deadlines, assisting with iterating the plan and re-forecasting as new data is received
- Extend ongoing support (or lead) to business strategy initiative around business development, knowledge management, quality, process improvement etc
- Assisting with the geographic consolidation of plans, opportunities and revenues
- Updating and ensuring industry overview decks and strategy decks are up-to-date
- Support the development of leadership presentations, sector overview decks, growth platform/solution area overviews etc.
Client Programme Management
- Data manipulation/analysis to help support execution and monitoring of client programmes and associated activities
- Assistance with Client portfolio Management activity, including assistance with communications, liaising with client teams on activity updates, helping support good client programme governance
Team Management
- Responsible for the quality of deliverables executed by the team members, escalations, service continuity
- Promote best practices and share knowledge among stakeholders both onshore and offshore
- Help team members with time management, prioritization, and project management
- Ensure all production is done in compliant with the process guidelines and client specific guidelines
- Coordinate with team members (if required by project) and ensure superior product quality and completion of ongoing projects within stipulated timelines
- Ensure data confidentiality, integrity and protection of company's intellectual property
- Provide meaningful inputs to Assistant Manager/Manager/Executive manager on the junior team members (associate analyst/analyst), for their goal setting and performance appraisals
- Performance evaluation - be a counsellor and help in goal setting, performance appraisal and management of counselees
- Identify learning & development requirements for the team and constantly upskill the team
Work Location: Hyderabad
Shift Timings: 11 AM to 8 PM
The team
The Industry & Client portfolio Management (I&CPM) has been set up to create a new offshore capability to support the industry leads and business partners on industry strategy, reporting, planning and client programmes.
Qualifications
Required:
- Master's (PGDM) or MBA
- 7-10 years of experience in business research or market research
- Strong stakeholder and resource management skills are expected
- Strong business development capability with proven track record
- Strong understanding of business research methodologies and research databases along with advanced level knowledge of one or more industries
- Ability to gather strategic market intelligence, regular market monitoring, company and competitor intelligence
- Ability to synthesize qualitative and quantitative data quickly and draw meaningful insights
- Must demonstrate a methodical, analytical and clear approach to problems
- Flexibility to manage multiple complex projects in a fast-paced environment
- Ability to work independently
- Ability to plan individual market research projects and take ownership of deliverables
- Exceptional attention to detail
- Excellent written and oral communication skills
- Experience in process-driven research assignments
- Understanding of business research methodologies and research databases such as Factiva, OneSource, Bloomberg etc.
- Master proficiency in MS applications, including PowerPoint, Excel, Word, Outlook
- Able to work effectively with stakeholders in a matrix and multi-cultural organization
- Help develop key intelligence questions and design a research approach and story board using industry specific methodologies to address these questions
- Experience of working with brand guidelines and templates
- Be organized and structured in the completion of tasks
Preferred:
- Understanding of the Management Consulting environment (preferably, global/Middle Easst)
- Flair for creative problem solving, flexibility to manage multiple projects, and prioritization
- Knowledge and working experience in other analysis tools like MS Access, MS Excel (macros), Tableau, PowerBI, R, and Python will be added advantage
#CA-SM
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Requisition code: 177104
