Account Manager, North

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is seeking an Account Manager to be join the team and be responsible for ensuring that customers are thriving with our next generation endpoint technology. You will focus on high levels of adoption to ensure customer satisfaction as well as be drive all cross and upsell within your accounts. You will identify key customer MBO’s to drive a roadmap, milestones and creation of customer champions as a trusted advisor. The ideal candidate will have a strong track record of success, consultative selling approach, and hail from a SaaS or security company. You will need to be a great listener, strong communicator, as well as a curious and creative problem solver.

What You'll Do:

• Serve as the primary point of contact for clients while collaborating with Sales, Customer Success and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions.

  
  

• Achieve a quota of new sales growth within your select customer base each quarter.

  
  

• Be a customer advocate, driving relationships with key customers and creating new champions.

  
  

• Identify whitespace in existing accounts and create value based presentations to promote upgrades and cross-sells.

  
  

• Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio.

  
  

• Devise and execute account strategies and plans to maximize customer success and account growth.

  
  

• Provide high touch customer service, including escalation and coordination of support issues as needed.

  
  

• Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.  

  
  

What You’ll Need:

• Track record of meeting or exceeding expectations in an individually focused, quota carrying role.

  
  

• Technical aptitude and ability to learn new concepts quickly.

  
  

• Exceptional written and verbal communication skills.

  
  

• Must be a self-starter with the ability to work independently and also in a team environment.

  
  

• A curious nature with a desire to learn and a competitive spirit.

  
  

• High level of comfort handling client objections and negotiations.

  
  

• Excellent time management skills.

  
  

• Security or SaaS sales experience desired.

  
  

#LI-VD1

Benefits of Working at CrowdStrike:

• Remote-first culture

  
  

• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  
  

• Competitive vacation and flexible working arrangements

  
  

• Physical and mental wellness programs 

  
  

• Paid parental leave, including adoption 

  
  

• A variety of professional development and mentorship opportunities

  
  

• Access to CrowdStrike University, LinkedIn Learning and Jhanna

  
  

• Offices with stocked kitchens when you need to fuel innovation and collaboration

  
  

• Birthday time-off in your local country

  
  

• Work with people who are passionate in our mission and Great Place to Work certified across the globe

  
  

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contactRecruiting@crowdstrike.com​, for further assistance.