Vice President - Regional Insurance Manager Band 5/6

Some careers open more doors than others.  

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs. 

We are currently seeking an experienced professional to join the WPB team. 

The Retail Insurance Manager (RIM) role is a client facing role. Playing a integral part of HSBC WPB flagship offering of ‘’Premier Banking’’ To grow and nurture HSBC Premier relationships (the HNI segment of the PLB customer base) and achieve business targets as laid down and in accordance with the business plan To facilitate a single point of contact for all unmapped Premier customers of applicable location, anticipate needs and provide required banking/financial advisory services.The jobholder to ensure that high quality customer service is provided to customers in line with Global Premier Service Standards.The identification of opportunities for wealth reviews and delivering wealth solutions as an adviser are amongst the keyactivities to achieve your goals as complied with local regulatory requirement.All this needs to be achieved by keeping the highest standards of integrity towards the bank and clients and the regulatory requirements.

Principal Accountabilities: key activities and decision making areas

Impact on the Business / Function

• Maximize profit and achievement of the growth of Premier clients portfolio
• Achieve agreed financial targets by development of existing and new relationships
• Build effective relationships with clients to retain and develop sustainable relationships

·Complete regular reviews with clients to understand their current and long term needs and advise them on the products and services that help them achieve their goals

·Effective use of tools and information to drive client service delivery and

     WPB performance

·Maintain a minimum standard of qualifying Premier clients within portfolio as stated by Group

• Build a high personal and corporate profile in the community in which you are based.Develop network of Group and External professional contacts with the aim ofintroducing new business, enhancing technical knowledge and promoting the brand
• Monitor and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team in support of business goals

·Establish and agree client contact strategies in line with Group operating models

• Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date
• Demonstrate excellent understanding of client needs, recommend appropriate products and services, and achieve closure of sales

Customers / Stakeholders

Own the client relationship with HSBC

Maintain a deep understanding and technical knowledge of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clients and maximize revenues for Global Wealth and the Group

Maintain highest standard of excellence in client service across the team and with individual portfolio - Ongoing analysis of client portfolios through marketing of ideas and researching clients

Monitor client satisfaction data implementing portfolio level improvements.

Work with the broader branch, support and direct teams to ensure achievement of the business performance measures by delivering differentiated products and services to the client

Leadership & Teamwork

·To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered

·Proactively support others through direct and indirect actions beyond activities particular to this role

·Collaborate with the wider team to deliver the Branch WPB Performance measures and plan to support the multi-channel client journey

    Establish and maintain strong working relationships with colleagues in the wider WPB businesses and others as appropriate to service client needs

Operational Effectiveness & Control:

·Ensure all processes and procedures are accurate and in accordance withthe WPB policy standards and regulatory requirements

·Maintain a high level of technical expertise by working closely with product team and product providers

·Comply with local regulations in all aspects of strategy, sales processes, product suitability, client correspondence, financial promotions, administration, and complaint handling

·Adhere to all relevant processes and procedures of the Group compliance policy and internal controls

·Contribute to HSBC by creating and retaining market leading standards and controls

·Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise.

        Contribute to the development, implementation and maintenance of a management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.

Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.

Management of Risk 

Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.

Observation of Internal Controls

Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.

Local Job Requirements

·Unmapped Premier customers

·Portfolio Size of Premier clients or number of relationships as dictated by market requirements 

     Growth in Product penetration helping our clients to fulfil their protection needs.