AddressJob Description:
Job Title : Vice President – Performance Delivery COE
As a Performance Delivery (PD) Vice President, you will be a senior player-coach, strategic partner to executive business leaders delivering business assessments and operating model transformation that strengthens the operational foundation by enabling efficient growth and driving better outcomes to help Fidelity provide the best experience for our customers and for our associates.
The incumbent will have an entrepreneurial spirit, partnering with PD Practice Leads and executive/senior business sponsors to influence the identification of work that will drive expected outcome on the most critical performance metrics in your portfolio. Requiring a strategic approach and the ability to tell a compelling value story to leaders is critical to staying ahead of the status quo, which allows partners to achieve their goals.
We place heavy emphasis on aligning people, process, and technology initiatives while routinely using significant judgement on complex business problems requiring in-depth understanding of the functional areas involved.
In addition to delivering value to our partners, you will lead a small team of PD Manager and/or Directors and will be asked to help coach and mentor our team and develop our practice by improving our capabilities while exploring new and emerging services for us to offer.
The Team
Performance Delivery is a center of excellence responsible for the development and deployment of leading practices and solutions within Fidelity Investments Workplace Investing (WI) business unit. We partner with Sales, Service, and Transaction Processing functions to improve their business performance across a broad portfolio of cost and revenue improvements while focusing on risk reduction, quality improvement, customer happiness, associate experience, and strategic enablement.
PD delivers measurable value to the WI business unit and our customers by offering industry-leading business performance capabilities delivered by credible talent that are highly collaborative with our business partners. The best-in-class talent on the team embraces a culture of ownership of the PD program and delivery! Each team member plays a role in building the team’s bench strength, standards and practices, efforts toward diversity and inclusion goals, and career development. And they have fun doing it!
The Expertise You Have
Large scale, core business & process transformation improvements
Bachelor’s degree a must. Post-Graduate degree preferred
Business evaluation and assessment
Operating model design & redesign
Process and technology integration of capabilities and architecture
Strategy facilitation and execution within a cross-functional, project-based environment
Financial Services / Benefits Outsourcing industries experience is a plus
Proven expertise in Digital transformation
The Skills that are Key to this Role
Business partner centric / relationship building – build trusted relationships through a successful record of improving outcomes through thought leadership and team leadership across all levels of the enterprise
Strategic thinker – seek to understand the evolving needs of our clients and a highly developed curiosity to find new ways to create, capture, and deliver value
Focus on value – consistently aligning focus to the key priorities of the organization and differentiate by delivering measurable value
Prioritization and scoping – working within the concepts of a statement of work
Communication – verbal and written for executive presentations
Problem-solving – understand objectives and bring innovative, yet realistic solutions
Agile – bias for action and owning the outcome with ability to adjust to multiple demands and maintain a positive demeanor / flexibility when dealing with complexity and ambiguity
Organizational Change – influential leadership with refined organizational intuition
The Value You Deliver
Understanding customer needs and business strategy. Owning the alignment of the team to optimize value delivered in the key business measures and results
Contributing to team development as a strategic advantage – assist with talent development to meet both current and future requirements of partners (e.g., skill proficiency, expertise, and resource gaps, recruit, train, and/or hire) vital to deliver value and results for business
Proactively partnering with business leaders in the organization to measure performance through established objectives and critical metrics
Actively sharing insights, knowledge, industry practices and developments, within your area of expertise
Providing consultation to business leaders identifying, assessing, and analyzing new opportunities and/or aligning to deliver transformation programs that align to key strategic organizational imperatives
Certifications:
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at FidelityCareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at@accommodations@fmr.com or call 800-835-5099 for more information
