Univariety - Key Accounts Manager (3-5 yrs)

.video_container {margin:20px 0;} .video_container iframe { width:100%; height:500px;} @media all and (max-width:992px) { .video_container iframe { width:100%; height:400px; display:block; margin: 0 auto; } } @media all and (max-width:600px) { .video_container iframe { width:100%; height:250px; } }

- Develops Healthy Customer Relationship
- Enhances Customer Training
- Evaluate and Analyze Customer Needs
- Builds Trust and Transparency with Clients
- Onboards New Clients
- Acts as a Customer Advocate
- Encourages Customers to Upgrade their Products
- Promotes Customer Loyalty
- Meet quarterly and annual renewal and upsell targets
- Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients.
Required Skills :
- 3 + years of experience in Managing clients/Customer success roles with B2B clients.
- Customer success managers are the link between customers and our business, so they need to communicate effectively with customers and team members.
- Customer success managers must be able to understand and address customers' concerns, questions, and issues.
- Customer success managers must build strong relationships with customers and coworkers.
- Coming up with long-term solutions that will benefit both the customer and the company is essential for this role.
- Critical thinking and analytical skills