AddressKey Responsibilities
- Coordinate, schedule, and audit vehicle service, maintenance & repair, handling escalations and managing conflict resolutions with our customers
- Build, Manage, Measure, and Maintain relationships with Suppliers and Repair outlets to ensure that the uptime of the Fleet is maximized.
- Priorities and assign work to meet customers' needs.
- Ensure quality, compliance, and safety of Moove assets.
- Manage the Insurance process in line with Policy requirements.
- Ensure that all Insurance claims are completed expediently and vehicles brought back to operation in the minimum timeframe.
- Manage the Authorizations of maintenance to ensure that appropriate work is being done on the meet at the optimized costs.
- Continuous Improvement mindset with respect to processes and systems to create efficiencies and synergies.
- Ad Hoc investigations and solutions as required from time to time.
- Track expenses and oversee the budget for maintenance.
- Conduct regular inspections of the facilities to detect and resolve problems.
- Plan and manage all repair and installation activities.
- Oversee equipment stock and place orders for new supplies when necessary.
- Document and prepare daily progress reports and maintenance logs.
- Critically evaluate the tracking solutions in place to monitor the driving habits of our DPs and, where necessary, provide retraining.
Key Metrics
- Ensuring time-bound inspection and reducing downtimes
- Ensuring TAT of insurance claims under de- ned limits
- Ensuring PMS plan vs Actual with max X% deviation
- Monthly Cost projection vs actual
- Fortnightly report on Cost & TAT
- Onboarding vendors
- Vendor management
- Fleet level plan for PMS and adherence
- Team handling
- Coordination with Insurance for any escalation
- Monthly billing process with format Submission from vendor to Company Accounts
Key Requirements
- Minimum 8 years of Fleet maintenance management experience preferred.
- An Associate or Technical degree in Motor Mechanics is a must.
- Hands-On Fleet Industry Experience is a must
- Strong customer service and organizational skills required
- Valid driver's license preferred.
- Candidates will be subject to an analytical test prior to interviews
