Technology Analyst (Associate)

Position Overview

Job Title: Production Support Engineer

Location: Pune, India

Business Description

DWS Group (DWS) is one of the world’s leading asset managers with EUR 704bn of assets under management (as of 31 March 2019). Building on more than 60 years of experience and a reputation for excellence in Germany and across Europe. DWS has come to be recognized by clients globally as a trusted source for integrated investment solutions, stability, and innovation across a full spectrum of investment disciplines. We offer individuals and institutions access to our strong investment capabilities across all major asset classes and solutions aligned to growth trends. Our diverse expertise in Active, Passive and Alternatives asset management as well as our deep environmental, social and governance focus complement each other when creating targeted solutions for our clients. Our expertise and on-the-ground-knowledge of our economists, research analysts and investment professionals are brought together in one consistent global CIO View, which guides our strategic investment approach.

Role Description

This role will be part of a global team supporting business applications in a follow-the-sun support model working closely with vendor delivery partners. You will work in close collaboration with the Development, QA and DevOps teams to ensure high level of service delivery to business stakeholders while maintaining integrity and stability of the production systems.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.

• Best in class leave policy.
• Gender neutral parental leaves.
• 100% reimbursement under childcare assistance benefit (gender neutral).
• Sponsorship for Industry relevant certifications and education.
• Employee Assistance Program for you and your family members.
• Comprehensive Hospitalization Insurance for you and your dependents.
• Accident and Term life Insurance.
• Complementary Health screening for 35 yrs. and above.

Your key responsibilities

• Primarily supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the runbook procedures.
• Implements technical and functional solutions as provided by Development/Production Engineers.
• Log and track manual tasks for automation through its completion.
• Analysis of the Production platform to identify performance and resiliency enhancements.
• Ability to track and report project/task progress, risks, issues, dependencies, and performance.
• Facilitates project meetings, workshops and supporting documentations.
• Responsible for Incident, Change and Problem Management for the applications assigned to.
• Primary activities are:
  • Engineering and Technical Support.
  • Relationship Management.
  • Incident, Problem and Change Management.
  • Continual Service Improvement activities.
  • Disaster Recovery Planning & Testing.
  • Production Readiness & Testing.
  • Stability & Prioritization Representation.

Your skills and experience

• Working experience in financial institution in providing IT support and dealing with business users on support.
• Experienced in supporting regulatory reporting deliveries E2E across applications including stakeholder management.
• Getting things done in large organizations – understanding of where to use processes and how to build and operate a network.
• Ability to provide out of hours coverage as and when needed.
• Experience in working with virtual and global teams.
• Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation certificate desired).
• Ability to manage ambiguity, risk, and changing direction of projects and strategies.
• Experience with UNIX, Linux, Wintel, Perl/Shell scripting, Java as well as ability to write SQL’s.
• Experience of Hive, Impala, Micro-Services would be good.
• Experience of Monitoring tools such as Geneos, Splunk and New Relic.
• Experience of Scheduling tools such as Control-M.
• Proactive and able to work independently with goal oriented mind set.
• Strong problem ownership and analytical skills and attitude.
• Proven history of working in a delivery model based on agreed SLA and working to continuously improve the efficiency and quality of services delivered.
• Exposure to any cloud platforms (GCP preferred) would be advantageous.
• Exposure to supporting digital projects using Microservices, APIs, Kafka, Stream sets would be advantageous.

Education / Qualifications Req : Engineering or any other equivalent degree in IT stream.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.