Team Manager

Required Qualifications:

• 8 years of experience in Training/Learning & Development

• At least 5 years of experience in creating and curating training content

• At least 5 years of experience in end-to-end program management for training programs and training delivery

• 3 Years of experience in conducting training/facilitating training

• knowledge around Google Cloud, AWS and Microsoft Azure

• Educational Qualification: Any Graduate, Background in training, learning and development.

• Strong People management skills and experience, training delivery and project management experience.

• Understands new hire training and knowledge management processes.

• Well versed in Adult learning principles, Instructional design, consumer psychology and organizational development

• Presentation skills and data storytelling

• Ability to multitask, be resourceful, and quickly pivot strategy whenever necessary

• Ability to comprehend and analyze client situations and use judgment to help trainers apply the most appropriate solution for the client

• Demonstrated ability to work effectively in a challenging and dynamic space within a multifaceted team where cross-pollination and interaction is key.

Roles & Responsibilities:

• Manage training team & own the trainer community

• Collaborate with Delivery leads, Academy teams, Quality team, MIS teams, procurement teams, vendors, talent management, operations, etc. Identify areas that require training and develop program requirements unique to the specific businesses.

• Consult with business stakeholders to understand the new/ future skills requirements and align to org strategy.

• Plan for the training org based on requirement and pipeline.

• Meeting client SLAs - NHT FPY, NHT throughput, Ramp/Nesting details, SOP reviews, Batch management, Trainer management, trainer utilisation, training time optimization, manage & improve nesting scores, Manage Ramp, backfill training, RAG reports, 30-60-90 day, PKTs, Attrition, RCA analysis, PKT and other assessment arrangements, Nesting support system, etc.

• Identify and drive opportunities to improve service delivery and Customer experience in support of meeting/exceeding project SLAs

• Work closely with support teams (Quality, SME, Training) to improve processes and identify areas for improvement,

• Stays up-to-date with product knowledge to make effective recommendations for improved performance and to identify product training needs for new product launches/changes

• Participate in various product and client discussions

• Maintain EWS(Early warning system) for the team for tracking and proactively addressing people issues.

• Implement communication structure to ensure process and procedural updates are shared effectively.

• Communicate with cross-functional teams both internal and external clients from different geographical locations for global alignment

• Act as a point of escalation and resolve the same to the satisfaction of the stakeholder

• Foster cross-skilling and capability development

• Review VOC scores, provide feedback, and recommend refresher training whenever necessary

• Identify and suggest Business improvement opportunities.

#L1-VS5

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 23 2024

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.