AddressJob Responsibilities
- Day-to-day management and oversight of MA and Web Ops resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management.
- Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks.
- Actively participates in individual team members' performance reviews, providing regular feedback regarding misses/errors and additional training needs to leadership contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the MA and Web Ops teams.
- Coordinates with team resources to ensure work is completed accurately and in accordance with standard practices / guidelines and defined service level agreements.
- Shares feedback regularly to support onshore and management in assessment of individual skills and aptitude along with potential for career expansion.
- Provides and shares on a regular cadence status updates/reports with leadership.
- Ensures the team is working together as a cohesive unit in support of the global MA and Web Ops Team's exemplary work, goals and values.
- Maintains a current understanding of each capabilities, processes, workflows, SLAs and brands guidelines and business divisions to ensure accurate oversight and output of deliverables.
- Keep oneself abreast and updated of industry best practices in Digital Marketing and support team members as needed.
Requirements
- MBA or equivalent in Marketing
- 8+ years' experience in digital marketing, with at least 4 years of demonstrated team management experience, including depth of knowledge in Marketing Automation, Web.
- Understanding and experience with digital marketing tools, inclusive of content management systems, Automation/CRM (Salesforce), web analytics, and social media systems.
- Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills
- Leads with empathy and a solution-oriented mindset with strong mentorship skills
Preferred Skills
- Demonstrated project and/or resource management understanding
- Experience with/knowledge of Workfront or other project management software
- Microsoft Office Suite programs
