Address Become ALL IN! as an (Team Manager)
As a pioneer in digital health our heart beats for the development and implementation of new technologies. For the next level of e-health evolution we are looking for creative minds who enjoy working with a variety of technologies, their own design freedom and professional development.
What you can expect from us:
- A safe digital application and a structured and streamlined onboarding process
- An extensive group health and accidental insurance program
- Our progressive transportation model allows you to choose: You can either receive a self-transport allowance, or we can pick you up and drop you off on your way from or to the office
- Subsidized meal facility
- Term insurance in plan for 2023
- Fun at Work: tons of engagement activities and entertaining games for everyone to participate
- Various career growth opportunities as well as a lucrative merit increment policy in a work environment where we promote Diversity, Equity, and Inclusion
- Best HR practices along with an open-door policy to ensure a very employee friendly environment
- A recession proof and secured workplace for our entire workforce
- Ample scope of reward and recognitions along with perks like marriage gift hampers and gifts for birth of a child
What you can do for us:
o Create an inspiring team environment with an open communication culture
o Problem Identification/Analysis & Reporting
o Provide supervision to develop customer service representative's skills in order to achieve operational and organizational objectives. General customer service and support to customers.
o Manage third party vendor relationship and service level agreement to ensure quality customer service
o Monitor customer service representatives to ensure quality customer service.
o Conducting monthly 1on1 session with supervisors/ customer service executive ,discussing the progress and performance of each individual.
o Keep a record of client KPIs and team’s performance against the KPIs.
o Monitor team performance and report on metrics.
o Discover training needs and provide coaching.
o Good knowledge of Microsoft tools such as Excel, Word, and Power-point.
Your Qualifications:
o Excellent in English communication (verbal and written)
o Client Facing experience with strong people management skills
o Good understanding of Revenue Cycle Management (US Medical Billing) Provider/Hospital
o Overall 6 years of experience , Minimum 2 Years experience as SME / Team Coach in the same Industry.
o Expertise with MS office.
