Address • Experience of working in a customer service environment preferably managing NPS with UK customers
• Familiarity with procedures, policies, products and services of a financial organisation […]
• Familiar with Operating Systems (Windows 98/95/2000/NT)MS Office Application Suite (Preferably Word, Excel & PowerPoint) […]
• Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate PBs, develop agent skill sets and manage personal development goals for the PBs.
• Assist the Assistant Vice President in the maintenance of Service Level...
