AddressAbout the job:
- Creating a positive onboarding experience for new clients.
- Manage daily activities and tasks for clients by Line Manager
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Responding to clients' requests as they arise in real time
- Maintaining an accurate record of all necessary documents pertaining to the brand.
- Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
- Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
- Upsell! Always be on a lookout to identify opportunities and convert them to grow revenue
- Ensure that projects are completed on time and within budget.
- Coach and support team members to help them meet departmental goals
- Take responsibility for the quality of work, the accuracy of brief and the teams output
- Maintain weekly, fortnightly and monthly reports
- Meeting clients to discuss strategy and report on progress
- Keep ahead of industrys developments and apply best practices to areas of improvement
- Maintain an orderly workflow according to priorities
BECOME A PEOPLES PERSON!
- Exhibit strong leadership skills and motivate-inspire your team members
- Stick to the clients brief and the agreed process to deliver effectively
- Utilize your teams productivity keeping the Scope Of Work and allocated budget
- Be all ears to Account Managers and mentor to get the best performance possible
IMPROVE THE PROCESS!
- Relentlessly work on improving the internal processes while solving problems along the way
COMMUNICATE AND COLLABORATE!
- Manage all business communications
- Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the clients brief
Skills We Desire:
- Develop and maintain existing client relationships.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- A+ presentation skills (making PPTs included)
- Natural attention to detail
- Financial management and commercial acumen
- Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project
management tool).
