Team Lead-Call Centre

LNT/T-S/981174

L&T SufinMumbai

Position: Team Leader – Inside Sales L&T is a major technology, engineering, construction, manufacturing, and financial services conglomerate, with global operations. The Company addresses critical needs in key sectors Hydrocarbon, Infrastructure, Power, Process Industries and Defense - for customers in over 30 countries around the world. We combine a proven track record and professional skills, woven together with a culture of trust & caring. Consistently rated among the best employers in the country, L&T offers unmatched leadership opportunities & growth. Our approach is built on empowering employees to take on challenging assignments and explore their potential. About L&T SuFin L&T SuFin is a B2B Ecommerce Platform which will leverage L&T’s deep knowledge and capabilities in Procurement (through its huge volume of annual procurement) and Logistics, Financing, and IT solutions. This platform is essentially a digital marketplace for SME buyers and sellers (mainly focused on construction and industrial products & services) to connect in an efficient manner, thereby enabling sellers to expand their sales reach, and for buyers to find required products and services at optimal cost and quality. Desired Profile • Position Type: On Company Rolls • Qualification: MBA Marketing (Preferred) / Any Graduate • Work Location: SuFin Head Office - BKC • Experience: 5-7 years in a sales role of which a minimum 4 years have been in a Team Leader/ supervisory profile • Preferred Candidates who have been in a Senior Relationship Manager/ Supervisory role in B2B eCommerce organisations • Role: Team Leader Key Responsibilities • Lead generation and qualification: Effectively managing all outbound calling campaigns, gathering information from the team on high potential leads & further cultivating them for business maximisation • Meeting or exceeding Team sales targets: Working towards and achieving monthly sales targets and objectives, by using available metrics and data to evaluate performance and drive sales success. • Product knowledge: Keeping up to date with the company's products and services, as well as the competition, to provide informed and effective sales pitches • Team collaboration: Collaborating with sales team members, management, and other departments to exchange information and work towards common goals • Sales process improvement: Continuously seeking ways to improve the sales process and customer experience and providing feedback to management on potential changes. Job Description – 2023 Key Competencies • Leadership: Ability to lead and motivate a team of inside sales representatives to achieve individual and team targets. • Sales management: Understanding of the sales process and ability to develop and implement strategies to drive sales success. • Customer-focused approach: Understanding of customer needs and ability to ensure that the team provides high quality customer service. • Interpersonal skills: Strong ability to build rapport with customers and develop positive relationships over the phone • Time management and organization: Ability to prioritize tasks and manage time effectively, and to ensure that the team is focused and productive. • Data analysis and reporting: Ability to collect, analyse, and report on customer and sales data, and to use this information to drive performance improvement. • Performance management: Ability to set performance targets, provide feedback and coaching, and manage the performance of the team. • Team player: Strong ability to collaborate with other sales team members, management, and other departments to achieve common goals