Sap Basis Team Lead

Job Description: SAP BASIS , Infra Team Lead ideally should have at least 5-6 years of Operations /Support experience on SAP enterprise systems, data center landscapes and Data center operations . S/he is expected to have worked knowledge of SAP ECC BASIS administration with knowledge of other SAP systems like PI, SOLMAN, Fiori, etc S/he should be a self-driven, motivated individual with Strong interpersonal skills with the ability to interact effectively with team members, partner teams, management and client team
Hiring Agency: Namura HR Consulting
Hiring Company : Avenue ECommerce Ltd, DMart
Avenue E-commerce Limited (AEL) is an online extension of Avenue Supermarts Limited flagship brand. Dmart Ready is the mobile application through which our customers order grocery and other utility products. We seek to be a one - stop shopping destination for the entire family , meeting all their daily household needs offering value for money. A wide selection of home utility products is. offered at an affordable price, including groceries, foods, toiletries, beauty products , garment, kitchenware, bed and bath linen, home appliances and much more. Currently we are present at Mumbai, Pune, Ahmedabad , Hyderabad and Bangalore locations.
Anjaneya Address: Ground floor, Anjaneya Building, Orchard Ave, Hiranandani Gardens, Powai, Mumbai, Maharashtra 400076
Delphi Address: Delphi B wing 5th floor - 502, Above Pizza Hut, Powai Hiranandani Mumbai -400076.
Location : Powai , Mumbai
Company Website: https://www.dmartindia.com/ / https://www.dmart.in/
Working Model : Work from Office Work Model,5 days work-week
Employment Type : On Roll & Full Time
Reporting to : SAP Head
Qualifications and Requirements: Graduate with career aggregate above 60%. Technical graduation like BE, B.Tech. SAP Certification in BASIS shall be preferred
CTC: maximum Rs 13.5 Lac Per Annum or Rs 1.125 K(Thousand) Per month provided you fulfill all the must have key skills
Experience : 7-8 years of experience in IT Operations space. Having worked as SAP BASIS, technicians or analysts, along with some management experience
Key Skills
Experience in IT Operations of systems and enterprise-wide client server application architectures like SAP or SAP BASIS
Strong interpersonal skills with the ability to interact effectively with team members, partner teams, management personnel, and end users throughout the organization
Ability to consistently meet and exceed expectations and incorporate customer service into all aspects of work.
Self-driven and motivated candidate
Ability to work with various system support teams from different domains (Windows OS, MS SQL Database, SAP BASIS, systems hardware, networking, etc) as well as individually to effectively manage IT personnel, set priorities & drive excellence in SAP operation initiatives
Good trouble shooting and problem-solving skills
Good understanding of Information Technology Infrastructure Library (ITIL) principles and processes
Responsibilities
Lead org /partner teams of SAP tech modules, BASIS that support, monitor & maintain systems for stability and performance; ensuring that orgs systems, services, and infrastructure work reliably and securely.
Oversee and direct the day-to-day activities of orgs IT-SAP system administration. Manage the day-to-day operations of SAP BASIS & tech support and asset management.
Work to continuously improve technical maintenance & support in the SAP Basis Administration area for the SAP system landscapes
Ensure timely maintenance & support, handle escalations, resolve user issues, and monitor, maintain & support the performance of business-critical systems for irregularities, security, stability and performance issues and to prevent delays, slowness, outages and quickly resolve ongoing issues.
Regular review of system data, early watch reports and error logs, along with user reports, to determine RCA, areas for improvement / troubleshooting and repair. Ensuring the system reports /EWAs are in green
Directing the activities of onsite /offshore teams, both to directly support end users and to assist, ensure system maintenance, performance monitoring, security, backup, upgrades and directives. Assess current department needs and help desk inquiries and assigns personnel to resolve each issue.
Ensure that the department operates effectively and reliably, developing and maintaining service level agreements (SLAs) for the help desk.
Ensure development & maintenance of IT assets / configuration items / documents, guides conforming to ITIL / Orgs standards and policies
Suggest best practices /improvements to support activities
Ensures issues, service requests, changes are identified, tracked, reported on and resolved in a timely manner, following the standard procedures
Plans effectively, sets priorities, and manages several complex projects simultaneously while working to meet project /activity deadlines.
Manage resources in accordance with project schedule.
Providing access to end users as per roles & authorization /access management policy
Participate in operations as well as assurance activities as per role requirements
Deliver informative, well-organized presentations and communicate difficult/sensitive information tactfully.
Training team and end users
Leads testing efforts and ensure successful testing of changes before implementing them in live scenarios
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