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SalaryAbout Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Job Description
- Responsible for leading the Talent Acquisition function for a large business unit (CXG & Inside Sales)
- Explore, ideate and co-create robust TA strategy for the function
- Lead a team of 2-4 recruiters (staff & contractors) and ensure 100% timely hiring delivery every quarter; build the recruiting strategy considering strategic workforce plan, tied with a strong recruitment delivery plan to meet the growing business needs
- Drive/elevate sourcing capability to proactively build diverse candidate pools while leveraging all available channels to expedite the recruitment of bar raising professionals
- Partner with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners and Recruiting Managers) to determine future talent needs, set and drive enabling sourcing strategies; this requires a deep understanding through extensive market research of the channels where we can find the best, diverse talent who fit our technical and cultural demands.
- Owns end-to-end recruitment process with BU leaders/Hiring Manager right from board approval of headcount & initiate hiring process till onboarding
- Works closely with CXG leadership team and HR COE team members to ensure best in class experience through all aspects of the recruitment process
- Leverage TA Dashboards and report out leading metrics form time to time
- Build, engage and develop a high performing team in an extremely fast paced and ambiguous environment
- Lead and participate in projects related to Talent Acquisition and other relevant focus areas in HR
- Steers Employer Branding Events and contribute to establish Freshworks as the employer of choice in the segment
Qualifications
- Bachelors/Post graduate degree preferably in HR/business management
- 12-15 years of relevant experience in TA; at least 5 years as people manager/lead
- Rich exposure to SaaS/technology industry, experience in GTM/CXG hiring is a plus
- Ability to adapt and deliver through ambiguity
- Resilience and people centric approach is critical
- Hands-on with different ATS and other TA tools in the market
Additional Information
These are some benefits you can expect from us in return:
Excellent compensation package including bonus
Fantastic start-up environment to learn & develop
Group contributory pension scheme & income protection
Private healthcare & travel insurance
Cycle to Work scheme & more…
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
