AddressPOSITION OVERVIEW:
- Manage and monitor all infrastructure and systems installations, including configuration, testing, and maintenance.
- Implement and maintain strategies for backup, security, and redundancy.
- Manage End-Point security installation and remediation including virus, malware, and spam protection.
- Manage performance monitoring, tuning and compliance with established TechOps standards.
- Develop, maintain, and manage patching strategies and methods for end user workstations and servers.
- Incident monitoring, alerting and management for all servers, storage, databases, and other infrastructure components.
- Manage domain names and SSL certificate procurement and renewals through various registrars.
- Identify potential changes and system improvements for consideration and implementation.
- Escalate problems and issues to manager based on department operations and procedures as necessary.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
- Lead the selection and replacement of outdated technology throughout the organization.
- Use expert-level administration and optimization of hosts and servers to ensure high degree of availability and appropriate resource management.
- Assists the Director in the creation and management of both the core budget related to the areas of responsibility and the program development budget as it relates to the implementation of new technology.
- Implements applicable industry best practice support model(s) to improve Company’s IT operations maturity level and move to a more customer-centric support focus for all IT services.
- Engage regularly with upper management, providing reports on project status, activities, and achievements.
CANDIDATE PROFILE:
Education and Experience Required:
- Bachelor’s degree in Information Technology and or equivalent hands-on experience required.
- 5+ years’ hands-on experience managing/administering MS O365/Teams/Azure environment.
- 10+ years' hands-on experience managing a Microsoft based LAN environment, System Patching, Automation and AD management, hands-on experience with enterprise backup and recovery procedures, system performance monitoring tools, Exchange Server, VMware virtualization, SAN storage and resource/capacity planning.
- 3+ years' experience supporting a remote workforce.
- Relationship management / customer service skills.
- Project management skills.
Preferred:
- Microsoft Azure Fundamentals, Associate, and/or Engineer certifications.
- Experience with IT support ticketing systems – Zoho Desk, Freshdesk, Remedy, etc.
- Experience in a mixed Windows/Mac/Linux environment.
- Ability to simultaneously manage multiple projects and aggressive timelines.
COMPETENCIES:
- Results Oriented: Is counted on to meet or exceed goals; consistent top performer; bottom-line oriented and pushes self and others to achieve results.
- Process Oriented: Good at figuring out the processes necessary to get things done; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it.
- Effective Communicator: Consistently communicates with clarity and thoroughness to optimize audience Excellent communication skills (oral and written) English: C1 Advanced
- Collaboration/Relationship Building: Develops and maintains effective working relationships with team members, internal partners, customers, and others using strong interpersonal skills. Obtains cooperation from others; seeks and encourages win-win alternatives. Works effectively with people outside formal authority to accomplish goals.
- Customer Commitment: Dedicated to meeting the expectations and requirements of internal and external customers. Establishes and maintains effective relationships with customers and gains their trust and respect.
