Address You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
Your Role
You will be responsible for leading, directing + optimizing your Customer Care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.Your Responsibilities
- To deliver + reinforce our CCL core competencies.
- To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
- To ensure the best-in-class customer onboarding + relationship management.
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
- To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
- To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
- To anchor the usage + improvements of CCL core systems.
- To drive customer adoption of our eco-system.
Your Skills and Experiences
About Kuehne+Nagel
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
CONTACT
Arti Pandey
arti.pandey@kuehne-nagel.com
