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Form of workWho are we:
FulcrumDigital is an agile and next-generation digital accelerating company providingdigital transformation and technology services right from ideation toimplementation. These services have applicability across a variety ofindustries, including banking & financial services, insurance, retail,higher education, food, healthcare, and manufacturing.
TheRole:
To play akey role in providing brilliant technical support and customer service for ourclients. The core focus of the role is to deliver first class service,advice and technical support to our customers, through the highest standards ofintegrity, efficiency, knowledge and co-operation primarily on our MicrosoftDynamics 365 platform.
Theobjective of the role is to provide the interface between our schools and staffand IT in order to ensure that an agreed level of customer satisfaction isachieved and that the service consistently delivered is to the standardrequired.
Key Accountability:
- As a Dynamics 365System Administrator, you will provide support and troubleshooting services on issues with the platform and any third-party tools. You will also manage the security, users, roles, profiles and groups.
- You will be required to assist with the development of new CRM functionality as required by the organization.
- You will work closely with Global Product Owners to implement changes and enhancements and to help grow the modules and process on the Dynamics 356 platform.
- You will play a key part in the Business-As-Usual Support Team, as a point of contact for the CRM system across all regions and be responsible for maintaining and supporting the system ensuring the system is kept up to date with the latest upgrades and updates.
