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SalaryDescription
Objective of the Role:
1. To take the consultant role within the application delivery team for Dynamics CRM (including 3rd party applications such as ClickDimensions, CRMAddons). Reporting to the CRM Business Unit Director, the right person will provide effective delivery of consultancy, through quality of implementation and delivery and knowledge of Microsoft Dynamics CRM/365 products and Services
2. Be a team player working closely with other members of service delivery, i.e. Managed Services and other CRM consultants and Developers.
Key Responsibilities:
1. Consulting covering all aspects; including presales and supporting the sales team, product demonstrations, analysis, implementation and training of end users utilising primarily Dynamics 365 or earlier Dynamics versions such 2016 and 2015.
2. Business and process analysis
3. Documenting as-is and to-be within accurate and detailed scoping documents
4. Liaising with developers and clients act as a point of communication
5. Quality Assurance & Documentation
Knowledge and Expertise:
1. Over 3-4 years Dynamics CRM/365 consultancy experience
2. Strong understanding of Microsoft Dynamics 365, Dynamics CRM 2016/2015
3. Experience of providing Pre-Sales Demonstrations
4. Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365
5. Excellent communication and problem-solving skills
6. Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules
7. Microsoft SQL Server understanding
8. Ability to create high quality functional documentation and strong requirements gathering skills.
Person Specification:
1. Highly confident with providing support and training to users
2. Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
3. Experience across a number of industries ideally strong finance experience
4. Solves complex problems with creative solutions
5. Self-Starter with ability to handle multiple tasks and shifting priorities
6. Places emphasis on client satisfaction, Business analysis and Client facing skills
