AddressSupport Specialist - IT Admin - Pune, India
REFID336744
Responsibilities
- The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community.
- Under minimal supervision provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
- Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
- Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
- Interacts daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner
- Responsible for implementing fixes and patches as required by Desktop Engineering team, Understands, and can apply advanced technical principles and methodologies.
- Provide support for Audio and Video related issues at designated office
- Install, Configure and Manage Audio and Video Hardware environment
- Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed
- Participate in critical support incidents that involve A/V equipment which may include being on site for testing/remediation after normal operating hours.
