Address
Form of work About Us:
Isprava is the largest and fastest growing luxury holiday home developer
in India.
Isprava specializes in the design, construction and refurbishment of sophisticated luxury home for discerning individuals. We are passionate about luxury, and take pride in creating stunning, inspirational holiday homes.
A typical Isprava home is designed by leading international designers, is fully furnished, and is maintained by a property management team on the owners behalf.
Our buyers are some of the most well-known personalities in India. They include Bollywood Celebrities, Sports Stars, Industrialists, etc.
The Godrej Family is one of our largest investors and Mr. Nadir Godrej is on our Board of Directors.
Our Head office is in Mumbai and our projects are spread across Goa, Alibag, the Nilgiris and various other locations.
Location: Mumbai
Key Responsibilities:
Resolve queries and concerns raised by clients in a timely fashion
Resolves product or service problems by. clarifying the customer's complaint
Help to improve customer communication
Collaborate with managers to resolve issues toward the goal of building customer satisfaction and long-term customer retention
Entering customer information into a computer database
Ensure that relationship with clients is maintained throughout the product lifecycle
Ensuring owners are always well looked after
Understanding all aspects of existing and upcoming projects
Ideating with the Sales, Marketing, and Customer Relations Team to come up with new innovative pre- and post-sales experiences and to improve the process flow
Co-ordinate with various departments (Legal, operations, finance, and accounts) to ensure all client queries are addressed.
To ensure that all post-sales SOPs are followed and adherence throughout all teams is maintained
Key Requirements:
Excellent communication skills
Well-presented, polite and tactful
Can handle complaints in a calm manner
Excellent people skills
Good organizational skills
Microsoft Office,
