Address Our Support Specialists provide information, advice and Technical Support to a variety of clients, both professional and amateur, about problems with software application. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients. Increase your market value by stepping into the future.
Main Responsibilities:
- Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
- Create technical documentation to serve as a knowledge base for handling support issues
- Ensure inquiries are responded to within established timeframes and support service levels are achieved
- Collaborate closely with development and service teams as well as key account management.
- Shape the future of the product by reporting bugs and feature requests
- Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
Qualifications:
To be successful in the position you will possess the following skills and experience.
To be successful in the position you will possess the following skills and experience.
Must have:
- 3 or more years of experience in performance/load testing
- Bachelor or Master of Science in Computer Science/Engineering or relevant experience
- At least 2-year experience with JMeter, LoadRunner or NeoLoad and/or other open-source Performance Testing tools
- Knowledge of databases like MSSQL, DB2, Oracle, Postgres, and MySQL
- Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education.
- Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge.
- Flexibility to work in shifts.
- Should be open for a Technical Support Role
- Flexibility to work in shifts.
Desirable:
- Experience in NeoLoad.
- Experience on any leading cloud platform (AWS/Azure/Google Cloud).
- Experience with Linux, and Docker is a plus.
- Experience in the planning, development, and maintenance of automation frameworks
- Experience in software testing across the full Software Development Life Cycle (SDLC)
We offer:
- Market conform salary + success-oriented bonus
- Favorable working atmosphere in a rapidly expanding company
- Personal and professional development
- Variety of career opportunities and a wide range of tasks
- Permanent, full-time employment
This is a rare and highly sought-after opportunity to be part of a highly talented Technical Support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.
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