Support and Operations Executive

About Outworx Outworx,since 20 years,is designing, developing and implementing solutions for complex business flows including PCI compliant payment gateways, Point of Sale solutions, Mobile Consumer Applications, integration solutions with third party web services, external legacy databases and more.Headquartered in the US, Outworx has a state-of-the-art Offshore Development Centre in NOIDA, India.We are a preferred choice for a range of software product development services including new product development, testing & implementation, product re-engineering & migration, quality assurance (QA) , product support & maintenance and staffing services.Global provider of Web & Mobile App development, Quality Assurance, e-commerce and HR Outsourcing services. Headquartered in CA, USA.Work closely with you to understand your needs and apply best practices to implement, manage and support your technology needs.Certified partner of Microsoft, IBM, Oracle, Fire Host and other technology leaders,Understand our responsibilities and hence follow the best practices in order to deliver best and on-time services to you. Job Description As a Support and Operations Executive, the resource will play a crucial role in ensuring the smooth functioning of platform. This position requires a proactive and detail-oriented professional who can handle support inquiries, monitor day-to-day operations, and collaborate with cross-functional teams to deliver exceptional service to our users. Responsibilities Provide first and second-level support to users of the finance platform.Address customer inquiries, troubleshoot issues, and ensure timely resolution of support tickets.Communicate effectively with clients to understand their concerns and provide clear, concise solutions.Monitor the day-to-day operations of the finance platform.Proactively identify and address operational issues, escalating to higher tiers when necessary.Collaborate with internal teams to implement process improvements and enhance system efficiency.Decent knowledge about API Integrations, monitoring tools e.g., Dynatrace, Datadog or New Relic and ways to proactive monitor integrationsArrange to conduct thorough analysis of support issues to identify root causes and trends with theCollaborate with the Technology Partner to provide insights for continuous platform improvement.Maintain comprehensive documentation of support procedures, issue resolutions, and platform operations.Create user guides and FAQs to facilitate self-service for common issues.Work closely with cross-functional teams, including development, QA, and product management, to address complex issues and implement enhancements.Participate in regular meetings to provide updates on support activities and operational status. Requirements Bachelor’s degree in information technology, Computer Science, or related field or MCA.1-4 years of experience in IT supportReasonable problem-solving skills and ability to work under pressure.Effective communication and interpersonal skills for vendor engagement and cross-functional collaboration.Basic knowledge of SQL, API Integration, Batch processes and EOD and EOM activities Skills: finnone,problem-solving,sql,batch processes,it support,eod,eom activities,customer service,api integration