AddressVERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTE1+ year of experience working for Customer support, handling atleast 40+ calls per day Good experience in identifying customer needs and helping customers towards resolutionExperience in working with US customerMaintain a positive attitude and calmly respond to customer complaintsProven ability to adapt and work in high stress environments, as per business needMust be willing to work in US ShiftsCandidates must be willing to work from office all 5 days Team player
Career Level - IC0
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
