Customer Service Analyst

Skill required:
Retirement Solutions - Corrections and Quality Control
Designation:
Analyst
Qualifications:
Any Graduation
Years of Experience:
3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com
What would you do?

• 4+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services • 1+ year of experience in DC Participant Complaints department, adept with research and resolution, liaison with corrections team to resolve escalations and complaints • Accredited QC/ auditor for Money In or Money Out or Institutional Contributions processes such as o Pay Out - Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff, child support, o Pay In - Internal fund transfer, External fund transfer, Exception Processing, Minimum Dist Option, RMD, Retirement Benefits & Transfer Payout Annuity o Institutional contributions - Payroll file management, Suspense resolution, Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Processing individual adjustments due to institutional, individual or recordkeeper's error. Processing of plan level adjustments. Preventative quality control review, manage dispute process, oversee audit control reports, conduct defect analysis

What are we looking for?

• Bachelors’ degree • Experience in the US retirement industry • Open core Night shifts based on business requirements • Good verbal & written communication skills • Good typing skill and attention to detail. • Good time management skills • Ability work independently

Roles and Responsibilities:

• Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processed • Strict adherence non-disclosure of client information by preserving client confidentiality. • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. • Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. • Taking active participation in process improvements and automation. • Ensure Quality Control standards that have been set are adhered to. • Excellent organizational skills with ability identify and prioritize high value transactions. • Completing assigned responsibilities and projects within timelines apart from managing daily BAU. • Support creation procedure documents