Madurai

2.5-5 Years

INDIA

An Office 365 Administrator is responsible for managing user accounts, configuring email settings, troubleshooting issues with SharePoint, managing security settings, and staying up-to-date with the latest Office 365 updates and features1. Other responsibilities of an Office 365 Administrator include2:Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectivelyMaintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate themTroubleshooting technical issues such as email delivery failures or authentication problemsAn Office 365 Administrator also has to assign or modify an admin role which grants permission required to control central functions in office 3653. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

B-Tech

1

DWP-WPE-ENTERPRISE MOBILITY MANAGEMENT

1376065BR