Key Areas of Responsibility
Serves as a member of the development staff on ServiceNow related projects under the direction of the ServiceNow Architect or Client Stakeholder
Performs development work within the ServiceNow platform, including client and server-side scripting, integrations between platforms and within the ServiceNow ecosystem
Support the ServiceNow Architect in scoping technical solutions which may involve multiple ServiceNow product lines and complex integrations with other applications and systems
Develops workflows within the ServiceNow platform using low code or no code solutions where possible in line with requirements provided by the ServiceNow Architect or Client Stakeholder
Documents work performed in an efficient and legible manner, allowing multiple development personnel to reuse code and effectively troubleshoot issues when necessary
Supports the ServiceNow architect with effort estimates, provides updates and communicates challenges or. blockers in a timely fashion
Performs necessary sprint or story demos, deliver required development artifacts, documentation and perform knowledge transfer to client resources if / when requested
Research vendor solutions when necessary for client integration requirements with ServiceNow and external / third party systems
Record all time worked accurately and keep calendar up to date with scheduled activities
Other duties as assigned by client or internal leadership
Qualifications
Education and/or Experience Qualifications
ServiceNow Certified System Administrator (CSA) current
ServiceNow Certified Application Developer (CAD) current
At least 1 of the following Certified Implementation Certifications:
o ITSM, ITOM, SAM, GRC, SecOps, IRM, and or VRM
7+ years working on the ServiceNow platform and 5+ years of Consulting, Information Technology, or related Industry experience
Required Qualifications
Proven consulting experience as a key technical resource executing the development and delivery of ServiceNow solutions
Experience in at least two of the following product lines: ITSM, CSM, Cloud Discovery, Cloud Automation, SAM, GRC, SecOps, IRM and or VRM
Must of strong hands on experience of the key technologies relevant to the ServiceNow integration including: AJAX, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using Javascript, Business Rules, Script Includes, Client Scripts, UI Actions, UI Pages, GlideAjax, Angular JS, Jelly, etc.
Experience implementing development work using the Agile/Scrum methodology
Active listening skills, takes ownership of contributing input to the conversation while demonstrating strong communication skills in written, interpersonal, and presentational situations
Demonstrated interpersonal skills, client centric attitude, ability to deal with cultural diversity
Proven team player
Ownership, accountability, and attention to detail
Maturity, professionalism, and judgment
Ability to excel with minimum supervision
Commitment to client satisfaction
Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.
Preferred Qualifications
ServiceNow Certified Implementation Specialist Domain Separation
ServiceNow Microcertification IntegrationHub
ServiceNow Microcertification CMDB Fundamentals
ServiceNow Microcertification Flow Designer
ServiceNow Microcertification Virtual Agent
Degree or equivalent, preferably in Computer Science or Information Technology
ITIL v4 Managing Professional Designation
,