Address- Candidate should have experience in Process improvement, Process enhancement and SOPs
- Drive and own Operational Performance Improvement of APPs on the network
- Assess APPs proposing to join the network objectively on readiness for handling Customer Experience - both buy as well as sell side
- Translate improvements identified or required into SOPs / Guidance Notes
- Identify Gaps in Specs / Process of interaction between APPs on network and eliminate or minimise these gaps through Spec enhancement or drive process changes at APP end
- Pre-emptively identify areas of inter APP disputes or challenges in APP operations resulting in customer issues
