Senior Process Associate

Job ID: 38337 | Location: Airoli, Maharashtra, India

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.
The purpose of job is to deliver efficient demand servicing to customers, ensuring clear communication both internally and externally regarding the status of supply and material availability.

Responsibilities

Order Management

• Sales order processing (create, change, reject) of all order types upon rule set provided by the principal
• Responsible for Customer Service Desk activities
• Ensure timely deliveries to customers and improving delivery performance ratings
• Review periodically of pending orders co-ordinate with Marketing for suitable action
• Consignment reconciliation

Communication

• Close interaction with Marketing Service, Business Support, Affiliates and Agents
• Timely communication to the customer on their order position on update supply / availability
• Co-ordinate with Finance for getting Sales Order released from Credit Block
• Co- Ordinate with Supply Chain Management / Total Supply Disruption for ensuring timely availability of material to meet supply deadlines
• Communicate with different group functions towords prompt response to Customers

Service Level Agreement

• Achieve 100% delivery performance with key customers
• Strictly follow FIFO (First In First Out) system for FG (Finished Goods) supplies.
• Monitor the pending orders & Pruning of orders more than 3 months old
• Reducing SMOG (Sales, Marketing, Operations Planning) inventory with advice from marketing

Coordination

• Communicate with customers (internal/external), Affiliates, Transport, Order Fulfiller, Credit Management
• Feed back to the customer, Order Confirmation / Dispatch information, Status of the order
• Block/Unblock & Reservation of materials as per forcaste from customer /Marketing needs
• Initiate new Customer creation request

Requirements

• BA/B.Sc/B.Com degree or equivalent in related field
• 2-5 years relevant experience in Customer Service.
• Experience working in a captive or outsourced shared service center.
• Familiarity with SAP Sales and Distribution (SD) module.
• Quality experience in operational order execution and a thorough understanding of the Order to Cash (OTC) process.
• Proficiency in MS-Office and a general understanding of SAP SD module.

Our Offer