Address- Developing and implementing effective collection strategies and procedures to minimize delinquency and improve the overall collection process.
- Managing a team of collectors, providing guidance, training, and performance feedback to ensure individual and team goals are met.
- Monitoring and reviewing collection activities, ensuring compliance with company policies, industry regulations, and legal requirements.
- Analyzing and reporting on collection performance, utilizing key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
- Overseeing the negotiation and settlement of outstanding debts, maintaining professional and positive relationships with customers.
- Staying updated on industry trends, best practices, and regulatory changes related to collections, ensuring compliance and adapting strategies accordingly.
- Preparing regular reports and presenting findings to senior management, highlighting collection results, trends, and potential risks.
