AddressJob Posting Title
- Senior Managed Services Analyst
Summary
- Develops and delivers detailed technology services through Managed Services project activities. (70% support and 30% dev role)
- Responsible for identifying additional product/services opportunities for clients and makes decisions within general parameters under broad supervision.
- Focuses on quality in all aspects of work; follows established standards of excellence.
- Supports problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
- Supports and resolves Service Requests using the incident management tool like CSM, SNOW
- Coordinates the routing and handling of Requests For Change to the next level of support under broad supervision.
- Escalates issues relating to product support or product operations to the next level of support.
- Provides feedback based on client experiences to product and professional services teams for product and process improvements.
- Project management activities include interaction with company and client managers and cost/schedule monitoring.
- People management experience
- Client facing role
- Good communication
Qualifications
- 10+ years of experience
- Bachelor's Degree Computer Science, a related field, or equivalent experience
Req
Mandatory Skills
- Strong SQL
- Strong Hands-on experience with MSBI or similar technologies - SSIS/SSRS/SSAS/PBI etc.
- People management experience
Good to have skills
- ASP.Net, Angular and similar development experience.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
