Senior Associate

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior Associate do at FISERV?

An exciting opportunity which supports our partners to complete merchant on-boarding and amendments. Requires strong customer service expertise, communication, and decision-making skills.

What will you do:

• Validate appropriate data from internal systems and ensure appropriate course of action is being pursued.
• Performs a variety of data entry, verification, and related duties for processing of merchant account updates.
• Data entry to build merchant profile, on-boarding merchant locations and account amendments.
• Ensure accurate and appropriate updates are made to merchant account.
• Resolve client issues and operational concerns and escalate as needed to internal stakeholder.
• Coordinates specific work tasks with other employees within the department as well as with other departments to ensure the smooth and efficient flow of information.

What will you need to know:

• 2 to 4 years Backoffice operation experience required, banking experience preferred.
• Prior working experience on any CRM tool
• Ability to read, write, type, complete basic arithmetic, and multitask.
• Customer service and research skills required.
• Basic banking & merchant services knowledge.
• Should be Flexible doing Shifts

What would be great to have:

• Handles routine and non-routine tasks with standard procedures, referring most complex issues to higher levels.
• Works under moderate supervision

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.