AddressExperience
- 3+ years’ experience in in managing EDI, CRM or ERP integration projects to tight deadlines.
- Demonstrable stakeholder management and ability to facilitate meeting from fellow peers to upper management.
- Strong communication skills via email, calls and meetings with our key stakeholders.
Planning and Optimisation
- Analyzing incoming EDI, Punchout, investigating the technical root cause and working with the respective stakeholders through to resolution on a timely and accurate manner
- Automation of manual processes in collaboration with stakeholders internally and externally (atomization through technical support systems knowledge)
- Seeking opportunities to improve processes or create efficiencies to support existing integrated customers through any changes (i.e., ERP changes, security protocol updates etc.)
- Work with the eBusiness Project Managers, Sales, Customer Care, Category teams as appropriate to drive successful outcomes.
Integrations
- Gain an understanding of customers and suppliers, to recognise what type of integrations will be valuable for both and its customers and suppliers.
- Support EDI, Punchout or OCR integrations with , B2Be and suppliers with the various documents we offer.
- Facilitate EDI, Punchout or OCR testing between Organization and their customers to ensure minimal impact when the supplier becomes EDI live in our production environment.
- Investigation of root cause EDI exception issues, working with the respective stakeholders to resolve these in a timely manner.
Stakeholder engagement
- Establish strong and respectful relationships with Key internal and external Stake holders. This ranges from our Technical (middleware team), Purchasing and Warehousing teams to our external suppliers’ business and Technical teams.
- Create strong relationships within the eBusiness team and more broadly with the Digital team .
Process / reporting improvements and automation
- Continuous improvement of current reporting in Power BI and driving touchless reporting processes
- Regular review and development of business processes in Promapp
- Ensure all requirements changes are effectively communicated to all stakeholders and implemented into all specification documents where necessary.
- Automation of any manual processes in collaboration with various internal teams (BI, Data and Analytics etc.)
Safety
- Participates in the safety agenda by ensuring self and team understand, adhere to, and meet their HSE Responsibilities
- Ensures 100% compliance to Lifesaving rules and reports potential breaches immediately for corrective action.
- Participates in HSW training compliance requirements and ensures completion of iLearn HSW training modules and participation in toolbox talks.
Skills / Capabilities
- Excellent organisational skills to manage multiple customers simultaneously.
- Willingness to be hands-on and participate in execution of activities.
- Great communication skills
- Strong writing skills
- Ability to contribute to a culture of creativity, continuous improvement, and innovation.
- Ability to work in a fast paced and agile environment.
- Personal and professional alignment with WIS values
