Sales Executive

Job Description

• Provides an efficient and effective process to quickly handle customer inquiries within predefined parameters.
• budget through the use of sales tools and techniques, maximizing accounts production and up-selling following the revenue directions.
• The Sales Executive informs the Management of markets behaviors', image of hotel in the market, potential obstacles or competition threats.
• Ability to close a deal.
• Maintains constant communication with other team members in the department and throughout the hotel as necessary.
• Demonstrates self-confidence, energy, and enthusiasm.
• Has effective public speaking and presentation skills; presents ideas, expectations, and information in a concise, well-organized manner.
• Uses effective listening skills.
• Uses problem solving methodology for decision making / follow-up.
• Has personal integrity, manages time well and is highly visible in areas of responsibility.
• Serves as point of contact for customers, hotel and sales organization. Ensures pricing/selling strategies are followed.
• Is able to discuss, plan, finalize, and communicate food and beverage options with customer.
• Suggests positive alternatives and ensures that business booked is within Resort parameters.
• Works closely with Assistant Director of Sales, Sales Executive/Sales Manager (Proactive Sales), and Director of Revenue to facilitate customer bookings.
• Understands and achieves service, catering, and hotel goals.
• Implements turnover meetings with Banquet Team; explain and implement Turnover Checklist.
• Develops and maintains all lead, tentative booking files.
• Ensures that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
• Produces proposal, contracts and other related booking tools.
• Prepares all sales documentation accurately.
• Maintains effective filing and trace system.
• Enters and manages tentative events and group room blocks into Opera.
• Ensures that all proposals are sent to the customer within working day.  
• Has strong overall sales skills.
• Has effective telephone communication skills
• Understands Group and Catering positions of the hotel.
• Has good knowledge of Opera Catering
• Has a broad understanding of functions and group room space management
• Maximizes revenue by up-selling packages and creative food & beverage
• Understands and achieves team and individual goals
• Has an understanding of need time strategy as developed by revenue management?
• Is familiar and knowledgeable of all departments within the hotel.
• Achieves sales objectives and goals as set by the management.
• Is able to maximize revenue by up-selling.
• Assists other Department Managers/Supervisors as needed.
• Completes special projects and/or the other activities as assigned by Director of Sales/ Assistant Director of Sales.
• Maintains high confidentiality in regards to guest privacy.
• Reports any suspicious behaviour of guests and staff to the General Manager and Security.
• Notifies housekeeper regarding lost and found objects.
• Ensures that all potential and real hazards are reported appropriately immediately.
• Fully understands the hotel’s fire, emergency, and bomb procedures.
• Follows emergency procedures to provide for the security and safety of guests and employees.
• Works in a safe manner that does not harm or injure self or others.
• Anticipates possible and probable hazards and conditions and notifies the Manager.

Qualifications

• Bachelor’s degree in Hotel Management
• Minimum 1-2 years' experience in hotel industry
• Strong organizational and time management abilities.
• Customer-centric mindset with a focus on delivering exceptional service.
• Ability to work effectively both independently and as part of a team.