Address
Form of work
Job summary
The REO Operations Specialist will:
- Research specific and fundamental elements of each request or event assigned.
- Perform Maintenance or Closing on the requests or events or accounts timely.
- Collect Missing information from branch or tele-bank personnel .
- Escalate all exceptions or deviations.
The Specialists must exhibit the highest standards of customer service to our line of business partners and customers. They must ensure Daily Targets and SLA's are met to as per the expectations of the business unit.
Successful execution of responsibilities requires strong influencing, partnering, research and communication skills interacting with Key Stakeholders and Subject Matter experts across various JPMC sites and LOB’s.
Job responsibilities
- Review, Research, Modify, Perform Adjustments, Documentation & Verification of Consumer and Business Banking Account Information
- Perform Monetary, Non-monetary and Regulatory ‘Maintenances’, ‘Reclamations’ and ‘Account Closing’ services
- Review and validate that all Guardianship accounts are opened accurately, the sworn document is completed and the appropriate holds are placed according to the court order. Also add or release Guardianship holds on request from Bankers post review of documents
- Close accounts that have been restricted by other areas of the bank including Fraud, Kite, AML, Legal and Compliance, Deposit Review/Risk team, etc., transfers the funds and issues checks.
- Send letters, update the activities on the accounts and return unclaimed properties owned by Chase customers to state governments as per U.S unclaimed property programs in case could not reach the customer within timeline set.
- Establishing and cancelling Overdraft Protection, Debit card coverage and Pre-authorized transfers. Performs ownership changes, statement/fee linking, customers’ CIP & KYC information update, place/release holds, pay code changes and stop payments.
- Requires highest level of vigilance in processing customer requests to ensure the business is in compliance with various U.S regulations such as Telephone Consumer Protection Act (TCPA), Regulation E, Fair and Accurate Credit Transactions Act, Regulation CC and AML/KYC (Bank Secrecy Act).
Require, qualifications, capabilities, and skills
- 1-3+ years of overall experience with a strong background in Retail Banking Operations
- Excellent verbal and written English communication skills
- Flexible to work in various shifts (including Night) according to business requirement
Preferred, qualifications, capabilities, and skills
- Research and analysis
- Customer Service/Support
- Time management, work organization, and follow up
- Attention to detail and a focus on work accuracy
- Flexibility to adapt to changing priorities and business needs, and able to work well in a fast-paced environment
- Demonstrated initiative and accountability
- Ability to collaborate, partner and work in a team environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
