Address:- Leading a team of Assistant Managers, Associates, Sr. Associates, Lead Associates & SME's to perform effectively against set SLAs/KPIs.:- HC of ~75-85:- Executing strategies to improve your teams’ overall performance:- Leading interventions to deliver change and transformation within the business adding value to the business:- Managing teams with effective leadership, coaching and support:- Working closely with other departments to ensure effective operations:- Client Interactions and Management Process ownership and improvement
