AddressJob Description:
Order Life-Cycle Management: The role starts once the orders are received in the ERP.
1. Work with the finance team to release the orders that are held due to credit limit issue
2. Inform the sales team about orders that are held due to non-payment from the buyer side
3. For the credit-approved orders, start the pick-pack process along with the team.
4. Monitor the turnaround time for the pick-pack process so that maximum orders get dispatched during working hours.
5. Once the orders are packed, work with logistics executives to ensure that the orders are dispatched as soon as possible.
6. Ensure maximum stock and dispatch accuracy Work with the purchasing team to let them know if we are about to finish any stock soon so that the stock can be replenished.
7. Basis technology know-how of an ERP is a must to manage orders.
Inventory Management:
1. Manage incoming and outgoing stock properly to maintain inventory accuracy.
2. Perform regular cycle counts to further maintain the inventory integrity.
Purchase experience & Incoming stock management:
1. Prozo follows a JIT purchase model (Just in time procurement model) of procurement.
2. Therefore, the flow of incoming goods is high on an ongoing basis. Ensure that the incoming stock is properly accounted for and is uploaded in the system and tagged to the orders for dispatch.
3. Manage the purchase department in a fast-paced JIT model
Outgoing billed Orders, Approval stock and sample stock: Ensure the pick-pack team handles all the above three kinds of outgoing stock with speed and accuracy.
Returns Management:
1. In print books distribution, books are considered a perishable product and after the exam or the season, these books are returned back to the publisher.
2. Ensure that the returns management team picks up returned items by buyers from the transporter, issue credit notes as per policy and then send back the goods to the publishers.
3. Publisher will issue a credit note for these goods to Prozo.
Operations key processes know-how: The candidate should be well-aware of key operations processes and their importance such as
1. Pick-pack process
2. Order verification
3. Cycle count
4. Proof of delivery
5. Stock-keeping processes (Warehouse management)
Client Management:
1. Prozo offers warehousing and distribution services to other publishers also.
2. In case you are offered the warehouse in-charge role for a particular publisher, you will be expected to work with a publisher for order processing, incoming stock from printers and returns process management.
3. Therefore, we expect the candidate to be good in email and verbal communication in English and Kannada.
Audit Preparedness: The candidate should be aware of the stock audit process that may happen at a quarterly or annual basis.
Warehouse Admin Role:
- The warehouse manager is expected to ensure the warehouse stock and other property is handled in a professional manner by staff and there are no pilferages.
- He is expected to highlight if there are any process gaps.
Must Haves:
1. Good email and verbal communication in English - Needed to manage internal and external stakeholders
2. Analytical Skills and Excel Skills: These skills are a must to drive analytical decision making.
3. Multitasking Capability: Senior operations manager sits at the center stage of Fulfillment center activities and is a singular point of contact for all internal and external stakeholders. There are 100's of open discussion and action points at any time that need to be handled.
Leadership: Ability to build and lead a highly competent team of middle level and blue collar workforce.
Industry Experience:
- Minimum 5 years operations experience in publishing or any other industry is a must
- Experience in any startup will be an additional benefit
About Prozo:
Prozo is an integrated supply chain company enabling fast fulfillment through its pan-India warehousing & freight network, powered by an end-to-end supply chain tech stack & control tower.
Think of 'Prozo' as an 'AWS of supply chain' where companies of all sizes can get access to enterprise-grade supply chain capabilities on a pay-per-use basis.
Whether you are a D2C brand, mid-market SME or a large enterprise, Prozo's supply chain stack can help you get to your B2B, B2C & D2C customers in a fast, efficient and cost-effective manner.
Prozo's key offerings are:
1. PFN - Prozo Fulfillment Network: A pan-India network of 30+ multi-channel, tech-enabled, ready-to-move-in warehouses measuring over ~1.5 Mn Sq ft, unified by PWLP
2. PLN - Prozo Logistics Network: A pan-India logistics network covering 20,000 + pin codes & all types of freight services; D2C E-commerce Freight, FTL (Full Truck Load), PTL (Part Truck Load) or Hyperlocal Freight.
3. PWLP - Prozo Warehousing & Logistics Platform: A 5-part Tech Stack comprising Warehouse Management System (ProWMS), Order Management System (ProOMS), Shipping Platform - ProShip, Optimisation & Growth Platform - ProPlanning & ProInsights and Performance Management Platform - Control Tower & Command Center.
4. PRN- Prozo Retail Network: E-commerce reseller services on 20+ online platforms. Think of this as a cloudtail of all platforms.
Brands can leverage on Prozo Fulfillment Network (PFN), Prozo Logistics Network (PLN), Prozo Warehousing & Logistics Platform (PWLP) and Prozo Retail Network (PRN) as needed to power-up their businesses.
