Professional 1 Desktop Support

Job Description:

Job Description for Helpdesk position:
1) Good voice and non-voice Soft Skills required. Voice support experience with NA region is added advantage.
2) Technical Skills : Windows Operating System knowledge, AWS basics, Hands on experience on Windows Server Administration. Windows Active Directory knowledge.
3) Ticketing application experience, ServiceNow is added advantage.
4) Working in US Shift hours - 24/7
Work Scenarios : Being part of NA Insurance HelpDesk, job responsibilities would be to assist Research Requestors for Insurance Servers via Teams Chat/ AWS Connect Phones. Taking calls related to DXC Applications (AgencyLink/PointIn/AS400) for ID’s unlock/password resets through Phones/Emails/Teams.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.