Desktop Support Engineer

Responding to technical support calls from end users of computers and software applications.
Setting up and installing new computers, networks and software.
Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.
Diagnosing and fixing network problems and hardware or software faults.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution, within agreed time limits.
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Prioritize and manage several open issues at one time.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals