Desktop Support Engineer

Description

IT Skill sets:
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OS installation from USB devices or network boot
VPN client configuration and support for remote users,
Password reset, expiry, new users, deletion of users in active directory
Printer installation, configuration and support - both USB & Network,
Hardware trouble shooting of desktops & laptops,
Knowledge of components like hard disk, rams, processors, motherboard in computer
Ticketing tool for call logging & call analysis,
coordination with hardware vendors (Dell, Lenovo, HP etc) for online support,
Maintaining IT Asset inventory,
Antivirus support,
Remote session for out of office users,
Familiar with Windows OS & MS Office,
Email setup in MS Outlook (IMAP & POP account knowledge),
Basic network troubleshooting like LAN & Wi-Fi
User data backup & restore
Ms office O365 support & exp in teams & Onedrive
Setting up laptop with projector & conferencing equipments
Bitlocker encryption tool