Address- Key member of the Products Solutions team, the individual helps define and execute the product initiatives across APAC, covering current and new BPO offerings..
- There are 3 key expectations for the role
Product Management
- Be involved from conception through end of life for a specific product, including product management, product definition, working with the regional and global product teams
- Manage the sourcing of requirements and building maintaining a backlog integrating capabilities delivered / required in market
- Manage product commercialization tasks required to bring product to market
- Leads the analysis and definition of associated product approaches to meet clients requirements, including acting as the primary product representative integrating GTM Sales to the backlog, covering User experience, Documentation, Product briefs, Value props, Commercial models etc.,
- Work collaboratively across Sales, Marketing, Account Management, Technology and In-region Teams, to build understanding and input on decisions to drive product offerings in APAC
- Engage with the global product owners on Product Solution requirements roadmap, build maintain backlogs and track execution to platforms
- Support / Prepare GTM specific (Processing, Managed Service License) product marketing briefs
- Define communicate release plans, version updates and associated capability briefs
Sales Solutions
- Support sales to qualify opportunities for BPO
- Develop, package and deliver client specific value propositions for each opportunity
- Define, establish support Product Demos, PoCs and Value conversations
- Support RFI s, RFP and RFQ responses, integrating with cross-functional partners
- Support the deal with cross-functional partnership covering Global Product, Compliance, Legal, HR, Marketing, CSR, FTS and CIO functions
- Support the handover from sales closure to project delivery ensuring that scope, terms and timelines are clearly understood
Service Assurance
- Define, measure, maintain client focused Service Metrics for BPO
- Define and manage continuous improvement programs, that integrate to Product investments, improved Service capabilities,
- Ensure product service metrics are met / exceeded for all clients, delivering an excellent client experience
General
- Ability to work in a highly matrixed global organisation
- Ability to drive and support initiatives independently
- Develop trusted partnership relationships, through positive interactions both internal and external
Skills: client experience, Product Management, product briefs , Service Assurance, Rfp, Rfq
Experience: 0.00-2.00 Years
