Address
Form of work
As an Experience Designer, you will be responsible for creating holistic, seamless solutions for a variety of digital projects. Leading with empathy and customer-centricity, you will work closely with fellow researchers, designers, product managers, technical leaders, and senior business executives to transform end-to-end customer experiences in a fast-paced, dynamic, and ever-evolving environment.
Job Responsibilities
- Build empathy with users through both qualitative and quantitative research activities
- Create low and mid-fidelity prototypes to get actionable feedback from primary and secondary audiences
- Synthesize research findings and create relevant, revealing, and inspiring artifacts for project teams and business stakeholders
- Communicate complex information using interaction design tools, including journey maps, storyboards, service blueprints, task flows, and wireframes
- Deliver design recommendations with confidence and consideration for diverse stakeholders
- Design and facilitate engaging, outcome-focused Design Thinking workshops, both for end-users and project stakeholders
- Champion the user at each stage of the discovery, design, and development process
- Educate the firm on Design Thinking
Required Qualifications, Skills and Capabilities
- A degree in Interaction Design, User Experience Design, Service Design, Visual Design, HCI, or related fields
- 3–5 years of experience with strategic design and/or research
- Excellent visual, verbal, and written communication skills
- Ability to convey concepts through wireframes, flows, and mockups
- Fluency in design, prototyping, and presentation software such as Sketch, Adobe Suite, InVision, and Keynote
- Deep understanding of the Design Thinking methodology, both as a practitioner and educator
- Presentation or portfolio of work to communicate outcome and process
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
