AddressYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together
The Enterprise Design and Research (EDR) team is responsible for deepening customer engagement through our digital experiences on our mobile app, web, and push channels. The team’s mission is to increase digital engagement, customer satisfaction and revenue through a combination of compelling features and a superior user experience. We have an enterprise commitment to deploy personalized experiences that meet the growing needs of our customers globally and across all lines of business.
Within EDME, the UX Design & Research team is a group of talented, passionate, multi-disciplinary members based in New York, Phoenix, and London. Our vision is to elevate human centered design at American Express and drive the world’s best digital customer experience for the largest servicing and engagement channels. We do so by ensuring our experiences are:
Seamless we look along the entire customer journey to make our experiences intuitive and easy.
Personal we put people first using customer research and data.
Empowering we deliver knowledge and confidence to help our customers achieve their aspirations.
Our team is a combination of high-performing design, product, and marketing teams who are responsible for the definition and delivery of features in the Amex App and web applications – bringing data-driven and customer focused insights into our design & development process.
We are committed to developing our team members into leaders with the goal of advancing each colleague within the organization over time. We have a culture in which team members value and respect each other’s perspectives, time and contributions.
THE ROLE:
We are looking for a talented and passionate Product Designer. The successful candidate will have experience with digital initiatives and the ideation & development of mobile products and services and will be responsible for delivering user-based outcomes in the mobile product portfolio.
Primary Responsibilities:
- Empathize with your users by observing research labs.
- Empathize with our internal partners to understand business goals.
- Contribute to resource gathering exercises such as design and content audits, competitive analysis, and stakeholder interviews.
- Participate in cross-functional workshops such as co-creation, empathy mapping, and journey mapping exercises.
- Synthesize user needs and business objectives to formulate testable prototypes and validate our hypotheses.
- Ideate and prototype in both hi- and lo-fidelities using Sketch + Invision.
- Create any required supporting documentation such as user flows, personas, service blueprints, etc. in accordance with Lean UX best practices.
- Collaborate with your fellow designers, UX writers, UX researchers, product managers, and engineers to translate product requirements into useful and usable experiences ensuring adherence to design best-practices and brand consistency.
- Use and contribute to our design language.
- Be an active member in our larger Design@Amex team culture!
Qualification Requirements:
- 4+ years of product design experience designing consumer facing applications, websites and mobile experiences.
- Strong design portfolio showcasing designer’s skills and expertise.
- Experience in design thinking methodologies and user-centered design processes.
- Exceptional skills in ideation, sketching, wireframing, user flows and information architecture.
- Exposure to prototyping, conducting usability testing, and iteration.
- Familiarity with conducting user research, analyzing data, and translating insights into design decisions.
- Demonstrated expertise in Service Design / Design Thinking, UX / Interaction Design, UI / Visual Design.
- Experience collaborating with Product, Engineering, Business peers and other stakeholders.
- Clear and current understanding of the existing and future capabilities of the iOS and Android mobile platforms.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
