AddressCalling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Processing SpecialistJob Posting Title: Customer Service Administration – Sr Associate I
Location: Thane
What does a successful Processing Specialist do at FISERV ?
You will be working as part of a team who would be responsible for resolving complaints in accordance with the agreed policies and legislative regulations by responding in writing and act as a referral point when complaints are escalated from various internal and external departments. Requires strong customer service expertise, communication and decision-making skills.
What will you do:
- Investigating and resolving customer complaints within agreed timescales conforming to the standards and following the departmental procedures.
- Correct interpretation of customer complaints to take a pro-active and logical approach following guidelines to handle complaints.
- Responding to customer complaints within set SLAs, in line with the mandated regulatory requirements set.
- Ensuring all actions taken on account of the likelihood of operational risk occurring and addressing any areas of concern in conjunction with line management and/or the appropriate department.
- Attention to detail and judgement to make situation-based decisions with thinking strategically.
- Considering the implications of decisions, taking responsibility, and following through.
What will you need to know:
- Experience / exposure working with global clients.
- Past working experience in a relevant role, i.e., customer services, BPO, Bank, Credit Card.
- Ability to adapt to change, communicating respectfully and empathetically with complainants.
- Experience of using relevant software packages, i.e., Microsoft Word, Excel etc.
- Ability to understand customers' needs and delivering excellent customer service.
- Good communication skill with experience of adapting style and approach, with a typing speed of around 30 WPM
- A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these.
What would be great to have:
- Relevant product knowledge including knowledge of Credit Card systems.
- Past working experience on relevant systems, i.e., Browser etc., Green Screens
- Experience of working on complaints/escalations and/or experience of working in a problem-solving customer service role
- Minimum qualification – Graduate
- Willing to work in Fixed shifts ( 6.30 PM to 3.30 AM)
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
